Archived: Caring 4 U

Caring 4 U is a domiciliary care agency providing personal care to people living in their own homes. There were 43 people using the service at the time of the inspection.

People’s experience of using this service and what we found

Staff were exceptionally responsive to people’s needs and circumstances. They went above and beyond the call of duty to provide individualised, person centred, high quality care. The service listened to people’s complaints and concerns and changed the service to accommodate their needs and wishes. People had outstanding care towards and at the end of their life by skilled staff who went the extra mile to be there for them.

Staff were very caring and kind and involved people in their care arrangements and treated them with dignity and respect. Assessments were carried out to ensure people's needs could be met. Staff understood people's likes, dislikes and preferences and people told us they were offered choices about their care.

People received safe care and staff understood safeguarding procedures. There were systems for assessing and managing risk to help make sure all were kept safe from foreseeable risks. Recruitment practices were safe, and there were enough staff, which meant people received the calls they needed. There were systems in place to make sure people received their medicines safely. The service analysed accidents and incidents to prevent reoccurrence and keep people safe from harm.

Staff had the right skills and experience to meet people's needs. A comprehensive induction and training programme were completed by all staff. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There was a strong management team, who had strong values and provided positive role models to staff. Staff were well supported and respected. The provider ensured there was effective oversight and governance of the service and any concerns in relation to the quality of support were identified and acted upon promptly.

Rating at last inspection

This was the service's first inspection at this location.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.