This service is rated as Good overall.
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? – Good
We carried out an announced comprehensive inspection at Trinity Medical Centre on 7 May 2019. The inspection was carried out as part of our inspection programme.
At this inspection we found:
- The service had good systems to manage risk so that safety incidents were less likely to happen. When they did happen, the service learned from them and improved their processes.
- The service routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
- Staff involved and treated people with compassion, kindness, dignity and respect.
- Patients were able to access care and treatment from the service within an appropriate timescale for their needs.
- There was a strong focus on continuous learning, performance management and improvement at all levels of the organisation. This included the assessment of individual consultations and decisions made by clinicians, and clinical audits for prescribing and controlled drugs.
- The service had an effective staff planning and rota process in place. This ensured services were appropriately staffed, especially at peak periods when demand was high.
The areas where the provider should make improvements are:
- Review and improve processes to ensure that the organisation has assurance that all staff have completed mandatory training requirements such as safeguarding training.
- Review the stocking of emergency medicines. If decisions are made not to stock a medicine these should be supported by a documented and appropriate risk assessment process.
- Review and embed processes to ensure nursing staff are appropriately authorised to administer injectable contraceptives.
- Continue to roll out supervision and appraisal processes for staff.
Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care