6 June 2013
During a routine inspection
We spoke with four patients and they all made positive comments about members of staff. One person told us that they were initially afraid of visiting the dentist but after coming to the practice, they were assured and were delighted by the service provided.
We found the premises to be clean and well maintained. There were arrangements for infection control and the organisation undertook daily cleaning tasks.
People were cared for, or supported by, suitable qualified skilled and experienced staff. All staff received regular supervision and annual appraisals. There was new system for annual appraisals that had been introduced and members of staff were aware of this.
We found there were quality monitoring programmes in place, which included people giving feedback about their care and treatment. This provided a good overview of the quality of the service provided.