Updated 9 April 2019
The inspection:
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team:
This inspection was carried out by two inspectors.
Service and service type:
Chrysalis Care Ltd is a domiciliary care agency. It provides personal care to people living in their own homes. It provides a service to older people and people who may have dementia, a physical disability, a sensory impairment and/or mental health needs.
The service had a manager registered with the Care Quality Commission (CQC). This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection:
This inspection took place on 25 February 2019.
We gave the service 48 hours’ notice of the inspection visit because we needed to be sure that relevant staff and information would be available in the office.
What we did:
Before the inspection we reviewed the information we held about the service and the service provider. We were unable to review a Provider Information Return (PIR) as we did not receive this. This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. The registered manager informed us that they had not received this request from the CQC.
At the time of the inspection we had not received any statutory notifications. Notifications are information about important events the service is required to send us by law.
We looked at seven care plans, daily notes and other documentation, such as medication records, relating to people who use the service. In addition, we looked at the records related to the running of the service. These included a sample of quality assurance records, staff and training records. We spoke with six staff members including, the registered manager, care co-ordinators and three care staff. We spoke to five people who use the service and three family members of people who use the service. We requested information from external health and social care professionals and received four responses.