Updated 25 May 2019
The inspection: We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team: The inspection was carried out by two inspectors.
Service and service type: This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats. It provides a service to older adults and younger disabled adults.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection: We gave the service 48 hours’ notice of the inspection visit because it is small, and the manager is often out of the office supporting staff or providing care. We needed to be sure that they would be in.
We made calls to people who used the service on 9 May 2019. We visited the office location on 10 May 2019 to see the registered manager; and to review care records and policies and procedures. We made calls to staff on 14 May 2019.
What we did: During the inspection, we spoke with four people who used the service and one relative. We also spoke with one professional. We spoke with 3 healthcare assistants and the registered manager. We looked at a range of records. This included three people’s care records and two staff recruitment files.
After the inspection, we asked the registered manager to provide us with additional information and documents which were sent promptly following the inspection. We used this information to help form our judgements detailed within this report.