Updated 15 February 2019
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection was undertaken by one adult social care inspector.
Service and service type:
Kindherts Care Ltd is a domiciliary care agency, it provides personal care to people living in their own houses and flats in the community. The service supports younger adults, older people, people living with dementia and people with physical disabilities living in their own homes. At the time of this inspection seven people were using the service.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection:
We gave the service four days’ notice of the inspection site visit because it is small and the registered manager and provider are often out of the office supporting staff or providing care. We needed to be sure that they would be available to support the inspection.
Inspection activity started on 01 February 2019 and ended on 04 February 2019. We spoke with people who used the service on 01 February 2019 to gain their views about the quality of the care provided. We visited the office location on 04 February 2019 to meet the registered manager and office staff; and to review care records and policies and procedures.
What we did:
Before our inspection we reviewed information that we held about the service including statutory notifications that had been submitted. Statutory notifications include information about important events which the provider is required to send us. We had not requested a provider information return (PIR) to be submitted to us at this time. This is information that the provider is required to send to us, which gives us some key information about the service and tells us what the service does well and any improvements they plan to make.
During the inspection we spoke with four people who used the service, two staff members and the registered manager. We looked at care plans relating to two people and reviewed records relating to the management of the service.