HF Trust - 34 Shipston Road

Updated 18 November 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection team consisted of one inspector.

Service and service type

HF Trust - 34 Shipston Road is a ‘care home’. People in care homes receive accommodation and personal care as a single package under one contractual agreement dependent on their registration with us. HF Trust - 34 Shipston Road is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations. At the time of our inspection there was a registered manager in post.

Notice of inspection

The inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make.

During the inspection

We spoke with 4 people who lived at the home and 2 relatives about their experience of the care provided. We spent time seeing how staff cared for people. We spoke with 4 staff, including a provider’s representative, the registered manager and 2 care staff.

We reviewed a range of records. These included 2 people’s care records and multiple medication records. We checked 3 staff recruitment files, staff team meeting minutes and records of people's house meetings. We reviewed records relating to the management and safety of the service, including audits, policies and procedures.

Updated 18 November 2023

About the service

HF Trust - HF Trust - 34 Shipston Road is registered to provide accommodation and personal care for up to 4 people. The service provides support to younger and older people with learning disabilities or autistic spectrum disorder. At the time of our inspection there were 4 people using the service.

People’s experience of the service and what we found:

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessment and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Right Support

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People’s freedom was not unnecessarily restricted, and people were not physically restrained. People lived in a safe, clean, well equipped, well-furnished and well-maintained environment. People were encouraged to personalise their rooms. Staff worked with people, relatives and health and social care professionals to maintain people’s health and wellbeing. Staff supported people to take their medicines safely and as prescribed.

Right Care

People were supported by staff who knew them well and were kind and attentive to them. People’s safety and care needs were identified, their care was planned, and their needs were met. There was an approach to supporting people so their individual preferences and lifestyles were respected, whilst their safety needs were balanced with positive risk taking. Staff understood how to protect people from abuse and were confident the registered manager would take action to protect people, should this be required.

Right Culture

We found there was a positive and person-centred culture, which focused on meetings people’s needs. Relatives spoke positively about the service and staff team. People were supported by staff who understood best practice in relation to the wide range of strengths, impairments or sensitivities people with a learning disability and/or autistic people may have. This meant people received compassionate and empowering care that was tailored to their needs. The registered manager and provider regularly checked the quality of people’s care and used their findings to improve the quality of the service and to take learning from incidents.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 14 September 2018).

Why we inspected

This inspection was prompted by a review of the information we held about this service.

We undertook a focused inspection to review the key questions of safe and well-led only. For those key question not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.

You can read the report from our last comprehensive inspection by selecting the ‘all reports’ link for HF Trust - 34 Shipston Road on our website at www.cqc.org.uk.

Recommendations

We have made a recommendation about how some information, used to inform development of the home, is managed.

Follow Up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.