Updated 3 April 2019
The inspection:
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team:
The inspection was carried out by one inspector.
Service and service type:
Compassionate Heart is a domiciliary care agency. It provides personal care to people living in their own homes. At the time of inspection one person was in receipt of a service. During the first year of operation the service had supported up to four people. Assessments had been carried out and additional senior staff employed as the service planned to be providing care to three people by the end of March 2019.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection:
We gave the service 48 hours’ notice of the inspection visit because it is small and the registered manager is often out of the office supporting staff or providing care. We needed to be sure that they would be in. We visited the office location on 8 March 2019 to see the registered manager and training officer; and to review care records and policies and procedures. We then telephoned and spoke with the person that used the service and two members of care staff that worked at the service.
What we did:
We used information the provider sent us in the Provider Information Return. (PIR) This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We looked at information we held about the service including notifications they had made to us about important events.
We reviewed the care records of the people who used the service, policies and procedures, records relating to the management of the service, assessments of need, risk assessments, training records and the recruitment records of two care workers.