Kings Lynn Residential Home

Updated 11 April 2019

The inspection:

• We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

• The inspection team consisted of an inspector, an inspection manager and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type:

• Kings Lynn Residential Home is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. The care home accommodates up to 39 people over one floor.

• The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

• The inspection was unannounced.

What we did:

• Before the inspection we reviewed the information we held about the service and the provider. This included notifications the provider had to send us by law and information we had received from members of the public about the quality of care being provided.

• We reviewed the information the provider had sent to us in their Provider Information Return (PIR) in January 2019. Providers are required to send us key information about their service, what they do well and improvements they plan to make.

• During the inspection visit we spoke with five people and four relatives along with five staff which included care and kitchen staff. We also spoke with the registered manager, the deputy manager and the regional manager, operations director and managing director of the provider.

• We observed how staff interacted and provided support to people and viewed the premises for safety and accessibility.

• We looked at various records relating to the care that people received which included three people's care records and medicine records. We also looked at a range of records regarding how the registered manager and provider monitored the quality of care people received.

Updated 11 April 2019

About the service:

Kings Lynn Residential Home is a service that provides accommodation for up to 39 older people. At the time of our inspection there were 35 people living in the home.

People’s experience of using this service:

• People received good quality care that made them happy. They were treated with kindness, compassion and respect.

• People were supported to have maximum choice and control over their lives and staff supported them in the least restrictive way possible. They received care from staff who had been well trained and supervised to enable them to provide people with good quality care.

• People were involved in running the home, they had a say and this was listened to.

• There were a variety of activities that people could take part in to enhance their wellbeing. This included accessing the local community.

• Relatives and friends were made to feel welcome and people were encouraged to maintain relationships that were important to them.

• People received their medicines when they needed then and were supported to maintain their health.

• Good quality food was served to people each day and they had a say in what food and drink appeared on the menu.

• Risks to people’s safety had been assessed and action taken to keep them as safe as possible.

• When things had gone wrong, lessons had been learnt to improve the quality of care people received.

• Good leadership was in place that promoted a culture of treating people as individual and with respect. This was followed by the staff.

• The provider and registered manager had taken steps to ensure that staff were supported well which helped them enjoy working in the home.

• The management and staff in the home worked well with other services to ensure people received the care they required, at the time they needed it.

Rating at last inspection:

This was the first inspection since the home had been purchased by a new provider.

Why we inspected:

This was a planned inspection based on the date the service was registered with us (February 2018).

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.