We carried out a review of the data available to us about Bluebird Care Harrogate on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Bluebird Care Harrogate, you can give feedback on this service.
People’s experience of using this service: People’s safety was maintained. The provider had sufficient staffing levels and travel time was adequate to enable staff to travel between visits. Staff had access to information about risks to people and used this to inform the support they provided.
People knew which staff would be visiting them. Information was shared effectively amongst the staff team to ensure people received consistent care. The provider worked with other professionals to help people received coordinated support.
People gave consistently positive feedback about the way staff provided care. People and their relatives described the warm, courteous and respectful approach staff had. Staff were sensitive to people’s needs and provided emotional support.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
People received person-centred care and were encouraged to be involved in their communities. Staff spent time understanding people’s pasts and supported them to reminisce.
No-one was receiving end of life care at the time of our visit. The registered manager and staff team had documentation and training that recognised this life stage.
The provider aimed to care for people as they would their own family members. Staff worked to achieve this goal. The registered manager and staff recognised their roles and responsibilities. Quality and safety issues were monitored across the service by the registered manager and the provider.
Rating at last inspection: This was the first inspection of the service since its registration in March 2018.
Why we inspected: This was the first scheduled inspection of the service.
Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk