The Care Quality Commission
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Supported Living UK

Overall: Good read more about inspection ratings

1 Willowmead, Summer Road, East Molesey, Surrey, KT8 9LR (020) 8398 8664

Provided and run by:
Supported Living UK Limited

Important: The provider of this service changed. See old profile

All Inspections

During an assessment under our new approach

Date of assessment 17 April to 10 May 2024 This assessment was prompted by information of concern received by CQC and the length of time since this service was last inspected. The rating at our last inspection (published 10 May 2019) was good. At this assessment, we reviewed 7 quality statements in Safe, Effective, Caring and Responsive only. The rating did not change and remains good. People received safe, consistent and timely support from competent staff who understood their needs, wishes and preferences. People were supported to take positive risks to develop personal skills. People’s support was assessed and designed prior to admission in consultation with the person, their family members and healthcare professionals. Staff helped people to achieve the best possible outcomes. People were supported to live as independently as possible, were involved in reviewing their support and asked for their feedback. Staff actively encouraged and facilitated people’s individual choices. Staff worked with people to remove barriers and to empower them to gain new skills. Staff ensured appropriate adjustments and plans were made to enable people to do what they preferred during the day. People were supported to have their rights and protected characteristics considered when accessing other health and social care services and engaging in their local community. We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

14 March 2019

During a routine inspection

About the service:

Supported Living UK Is a supported living service registered to provide personal care for up to 12 younger adults at 1 Willowmead. People who live at 1 Willowmead are tenants of Reside Housing Association who own the property. There were 12 people living at the service at the time of our inspection, two of whom received support with personal care. Two other people received support to manage their medicines.

People’s experience of using this service:

People’s care was provided by regular staff who understood their needs and preferences. Staff treated people as individuals and respected their rights and wishes. People were encouraged and supported to maintain their independence.

People had an allocated number of one-to-one staffing support hours each day and were able to choose how they used these hours. Each person also had a keyworker with whom they met regularly to plan and review their support. This ensured that people were able to give feedback about the support they received and to be involved in planning their care.

People were supported to maintain good health. Managers and staff worked effectively with other professionals to plan and deliver people’s care. These relationships were particularly important for people who had complex health or communication needs.

Staff were well-supported by their managers and had the training they needed to provide people’s care and support. All staff attended an induction when they joined the service and additional training was arranged to ensure staff had the skills to meet people’s individual needs. Staff communicated with one another and shared information effectively, which meant people received consistent care.

The provider’s recruitment procedures helped ensure staff were of good character and suitable to work in health and social care. Staff attended safeguarding training and understood their responsibilities to report any concerns they had about people’s safety or well-being. Potential risks to people and staff were identified and mitigated. Medicines were managed safely.

The service met the characteristics of Good in all areas; more information is in the full report.

Rating at last inspection:

The service was rated Good at the last inspection on 10 March 2017.

Why we inspected:

This was a scheduled inspection based on the rating awarded at the previous inspection.

Follow up:

We will continue to monitor the service through notifications and communication with partner agencies such as local authorities and other commissioners. We will inspect the service again according to the rating achieved at this inspection unless we receive information of concern, in which case we may bring the next inspection forward.