We carried out a review of the data available to us about St Michaels Support & Care on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about St Michaels Support & Care, you can give feedback on this service.
St. Michael’s Support and Care provides care and support to people living with a mental health condition. Care is provided in nine supported living schemes across London including Ilford, Watford, North London and Hertfordshire. Each scheme is a residential house within which people have their own flats.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection there were 22 people receiving a regulated activity.
People’s experience of using this service and what we found
People using the service told us that they felt safe and comfortable at the schemes and were well supported. Staff had received appropriate training in ensuring that people were safe and understood how to report any concerns. People’s risks were assessed and guidance given to staff on how to keep people safe. People told us that staff supported them with managing their medicines.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff received regular support and guidance through supervision and appraisal. People told us that they were well supported to plan, shop and cook their own meals and that staff discussed healthy eating with them.
People received person centred care and people’s care records supported this. Staff understood that each person was different and this was reflected in records, observations and discussions with care staff. There were systems in place for people and relatives to complain or raise concerns. We observed kind and caring interactions between people and staff during the inspection. Staff used respectful language when talking about people both verbally and in records.
There were systems in place to ensure that the manager had good oversight of the nine schemes. People and relatives were encouraged to give feedback using surveys, suggestion boxes and residents’ meetings. Staff were positive about the support they received from the management team. The service worked well in partnership with other agencies for the wellbeing of each person.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Requires Improvement, 15 March 2018. The provider completed an action plan after the last inspection to show what they would do and by when to improve their rating to at least Good. Since this rating was awarded the provider has altered its legal entity. We have used the previous rating to inform our planning and decisions about the rating at this inspection.
At this inspection we found improvements had been made and the provider was no longer in breach of regulations.
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.