Archived: Abbey Respite Centre

Updated 4 June 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

The inspection was carried out by one adult social care inspector.

Service and service type:

Abbey Respite Centre is a 'care home'. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. This was the first inspection of the service.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

We gave the service 48 hours’ notice of the inspection visit because it is small service and we needed to be sure that people and staff would be in.

Inspection site visit activity started on 29 April 2019 and ended on 1 May 2019.

What we did:

Our inspection plan took into account information that the provider had sent to us. We also considered information about incidents the provider must notify us about and we looked at issues raised in complaints and how the service responded to them. We used all of this information to plan our inspection. We obtained information from the local authority and safeguarding team.

During the inspection process, we spoke with four people using the service and three family members. We spoke with the registered manager, deputy manager and seven members of staff. In addition, we spoke with the registered provider.

We looked at four people's care records and a selection of medication administration records (MARs). We looked at other records relating to the monitoring of the service, including records of checks carried out around the premises, the training records of staff and the recruitment records for five staff employed by the service.

Updated 4 June 2019

About the service: Abbey Respite Centre is a residential care home providing short term, respite care and support for up to six people. The service supports young people from the age of 16 and adults. At the time of this inspection five people were using the service.

The service had been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with a learning disability were supported to live as ordinary a life as any citizen.

People’s experience of using this service:

We have made three recommendations in relation to a review of training, reviewing procedures in place for supporting people with their personal effects on arrival at the service and quality monitoring systems in place within the service.

People's needs and wishes were assessed and planned for. Care plans identified the intended outcomes for people and how their needs were to be met. People received care and support from staff who had received training for their role. People were offered and encouraged to have a nutritious and balanced diet and their healthcare needs were understood and met.

Systems for assessing and monitoring the quality and safety of the service were effective in identifying areas of improvement within the service. People and their family members described the manager as approachable and supportive. Systems were in place to gather people's views on the service.

People were protected from abuse and the risk of abuse and staff understood their role in relation to this. People and their family members told us that the service was safe. Risks to people and others were identified and measures put in place to minimise harm. Good infection control practices were followed to minimise the risk of the spread of infection. Regular safety checks were carried out on the environment and equipment.

Staff knew people well and were knowledgeable about individual's needs and how they were to be met. People and their family members knew how to raise a concern or make a complaint about the service. People were treated with kindness by staff. Staff provided care and support with positive outcomes for people.

Rating at last inspection: This was the first inspection of the service.

Why we inspected: This was the first scheduled inspection of the service since its initial registration.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our inspection programme. If any concerning information is received we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk