West Bank Residential Home

Updated 5 August 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

One inspector and an assistant inspector completed the inspection.

Service and service type

West Bank Residential Home is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. West Bank Residential Home is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We sought feedback from the local authority and we reviewed information we had received about the service since the last inspection. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make.

During the inspection

We spoke with 3 people and 1 relative about the care provided. We spoke with 5 staff members, including the registered manager, senior staff and care staff. We also interviewed 1 healthcare professional and the chaplain who visited the service. We reviewed care plans for 4 people, 3 staff recruitment file, audits, policies, incidents reports, health and safety records, quality assurance records, medicines administration records and care records. Following our inspection we contacted 4 people’s relatives and we asked further clarification from the provider.

Updated 5 August 2023

About the service

West Bank Residential Home is a care home providing personal care for up to 42 people. The service provides support to older people, people living with dementia, people with physical disabilities and younger adults. At the time of our inspection there were 39 people using the service.

People’s experience of using this service and what we found

People, their relatives and staff gave positive feedback about the care provided. The provider had effective safeguarding systems in place and staff knew what actions to take to help ensure people were protected from harm or abuse. People received their medicines as prescribed. The premises were clean with no malodours. People were supported to have maximum choice and control of their lives and staff provided them with care in the least restrictive way possible; the policies and systems in the service promoted this practice. Staff worked within the principles of the MCA and sought people's consent before providing personal care and assistance.

The provider had comprehensive quality assurance systems to monitor the quality of the service. People, relatives and staff were regularly asked for feedback. The culture of the home promoted positive outcomes for people. The registered manager understood their responsibilities under the duty of candour. Relatives were kept informed of any changes in people's needs or incidents that occurred. The registered manager and staff worked closely with local health and social care professionals to meet people's needs.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 26 June 2019).

Why we inspected

We received concerns in relation to falls management, pressure care, communication with families and leadership of the service. As a result, we undertook a focused inspection to review the key questions of safe and well-led only.

For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.

The overall rating for the service has remained good based on the findings of this inspection.

We found no evidence during this inspection that people were at risk of harm from this concern. Please see the safe and well-led sections of this full report.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for West Bank Residential Home on our website at www.cqc.org.uk.

Recommendations

We have made a recommendation about submitting statutory notifications.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.