We carried out a review of the data available to us about Walton Out Care on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Walton Out Care, you can give feedback on this service.
Walton Out Care is a domiciliary care service. It provides care for people living in their own houses and flats. People are supported in their own homes so that they can live as independently as possible. CQC regulates the personal care and support. There were 7 people who received personal care at the time of the inspection. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
Care and treatment was planned and delivered in a way that ensured people's safety and welfare. They were systems in place to minimise the risk of infection. There were safe medicine procedures for staff to follow.
Safe recruitment practices were in place to ensure suitable staff worked at the service. The current staffing levels were adequate to meet people's needs. Systems and processes were in place to help people receive safe care and be protected from harm and abuse.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. People and their representatives were involved in their care to enable them to receive support in their preferred way.
People were supported to maintain their health and well-being and had access to healthcare professionals such as GP's when required. Where staff supported people with their meals and drinks, their dietary preferences and choices were known.
Staff treated people with respect and their dignity and privacy was respected. People were supported by staff to maintain their independence.
The provider's complaints policy and procedure were accessible to people who used the service and their relatives. People and relatives knew how to make a complaint.
The registered manager and staff understood their roles and responsibilities and ensured peoples assessed care was delivered. People were cared for and supported by staff who had received appropriate training and supervision.
Effective quality assurance and governance measures were in place to monitor and drive improvements when needed. The provider worked in partnership with others to help ensure good care outcomes for people using the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Good (published 23 April 2019).
Why we inspected
We undertook this inspection as part of a random selection of services rated Good and Outstanding.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
This was an ‘inspection using remote technology’. This means we did not visit the office location and instead used technology such as electronic file sharing to gather information, and video and phone calls to engage with people using the service as part of this performance review and assessment.
People’s experience of using this service:
¿Recruitment procedures were not always thorough to ensure prospective staff were suitable to care for people receiving personal care in their own homes, because all the required pre-employment checks were not in place. Following the inspection site visit the registered manager confirmed employment history gaps had been obtained from two staff.
¿People told us they felt safe with the care provided by staff. Risks were identified and assessed. Staff we spoke with understood their responsibility in protecting people from the risk of harm. Staff told us they had received training and an induction that had helped them to understand and support people.
¿Staffing levels were adequate to meet people’s needs who were currently receiving support from the service. People were supported to take their medicines in a safe way.
¿Staff had received training in infection control and were provided with the necessary personal protective equipment to use when carrying out care and support tasks
¿Staff supported people to make decisions about their day to day care and support.
¿When needed, people were supported to maintain their dietary requirements. Staff we spoke with were aware of who to contact in an event of an emergency.
¿People told us that staff treated them in a caring way and respected their privacy and supported them to maintain their dignity. The delivery of care was tailored to meet people's individual needs and preferences.
¿The provider’s complaints policy and procedure was accessible to people who used the service and their representatives. People knew how to make a complaint and felt their concerns would be listened to and addressed.
¿Systems were being developed to monitor the quality of the service to enable the registered manager to drive improvement.
Rating at last inspection: This was the first inspection since the provider's registration on 26 February 2018.
Why we inspected: This was a scheduled first inspection. The service is rated good overall.
Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk