Able Homecare Marylebone

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

The management team was responsive to people’s needs and assessed, reviewed, and appropriately adjusted their care plans as required. This included any communication needs. Staff provided people with person-centred care and people were given choices and encouraged to follow their routines, interests, and encouraged to maintain contact with friends so that their independence was promoted, and social isolation minimised. People’s relatives were given enough appropriate information about the service to make their own decisions regarding whether they wished to use it. Complaints were recorded and investigated.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People's relatives said that they had access to the services they needed and were involved in the planning and continuity of the care and support provided. Care and support were adjusted when needs changed. They did not experience delays in the service and received it when needed.

The management team and staff told us they made every effort to ensure people have equal access to the services they required. Changing needs were flagged up and adjustments made to the care and support provided to ensure people's needs continued to be met.

The provider’s processes demonstrated people received the standard of care they expected and wished for. People’s care records contained current information about their wishes in relation to how their social, cultural, and spiritual needs should be met as well as their care and support needs to promote their independence. Staff training records demonstrated they had received suitable training as part of their role to help them make sure people were not subjected to discriminatory behaviours and practices.

People’s relatives understood people’s right to be treated equally, fairly, and receive the care and support they wanted based on their specific needs. A relative said they were engaged and supported by staff so that people were included and had the same opportunity as others to receive the care and support of their choice. Relatives described staff as kind, caring and compassionate.

Staff understood people had a right to be treated equally, and fairly, in receiving care and support that met their specific needs. Staff recognised people as individuals and took trouble to know what their preferences, likes and dislikes were. A staff member said, “We work hard to deliver the care people need."

The provider’s processes demonstrated people received the standard of care they expected and wished for. People’s care records contained current information about their wishes in relation to how their social, cultural, and spiritual needs should be met as well as their care and support needs to promote their independence. Staff training records demonstrated they had received suitable training as part of their role to help them make sure people were not subjected to discriminatory behaviours and practices.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.