We carried out a review of the data available to us about Your Life (Tunbridge Wells) on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Your Life (Tunbridge Wells), you can give feedback on this service.
People’s experience of using this service:
• The service offered people who could buy a retirement apartment an alternative to moving to a residential care home as there was always care and support available, on site facilities such as a restaurant and facilitated activities.
• People were funding their care privately and therefore had complete control around how much care and support they received. The service was able to be flexible with the amount of care provided and responded to people’s immediate needs as there were always staff on site.
• One person told us how happy they were with the service; how lucky they felt and how it was very well run. They described how at first, they thought, ‘What have I done’ as it was a big move to make (as they had sold their home and brought this retirement apartment) but that they felt very at home now.
• One relative described how they felt they had, ’Landed on their feet’ with finding this service for their loved one.
• People were empowered to make choices and have control over the care and support they received. They were enabled to remain independent and in their own home, knowing they were safe as support was always available if needed.
• People were supported by a caring and competent staff team who knew them well, who in turn were supported by an effective and well-respected registered manager.
• The home met the characteristics of Good in all areas.
Rating at last inspection: This is the first inspection since the service was registered.
Why we inspected: This was a comprehensive planned inspection.
Follow up: We will continue to monitor this home and plan to inspect in line with our reinspection schedule for those services rated Good.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk