Quad Medical Limited

Updated 23 June 2022

Quad Medical Limited is an independent ambulance service that provides emergency and urgent care as well as first aid and welfare to people attending music venues and public events.

The service provided medical cover for events which included conveyancing to hospitals. The provision of services at events themselves is not a regulated activity but the conveyancing to hospital is. Quad Medical Limited was registered for the whole population user band. However, it did not convey children. From May 2021 to April 2022 the service conveyed 40 patients to hospital.

We last inspected the service in November 2019. Our overall rating of this service stayed the same.

Updated 23 June 2022

Our rating of this service stayed the same. We rated it as good because:

• The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. The service managed safety incidents well and learned lessons from them.
• Staff provided good care and treatment, gave patients pain relief when they needed it. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, supported them to make decisions about their care, and had access to good information.
• Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients.
• The service planned care to meet the needs of people who used the service, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for treatment.
• Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with staff were committed to improving services continually.

However:

• The service did not have evidence of immunity against Hepatitis B for all staff.
• The service did not have a patient group direction for the use of tranexamic acid.

Updated 23 June 2022

Our rating of this location stayed the same. We rated it as good. See the overall summary above for details.

Updated 29 January 2020

The event medical cover and training activities undertaken by this service are out of the scope of our inspection.

The regulated activities we inspected related to patients who were conveyed from a venue or event to hospital.

We were able to examine all aspects of the organisation that supported this particular activity.

Last year approximately 30 people were taken to hospital.