Archived: Hampton Hill Medical Centre

We carried out an announced desk based, focussed inspection on 24 August 2020 at Hampton Hill Medical Centre as a follow up of our inspection carried out in November 2019. We are mindful of the impact of COVID-19 pandemic on our regulatory function. We will continue to discharge our regulatory enforcement functions required to keep people safe and to hold providers to account where it is necessary for us to do so.

At the inspection carried out in November 2019 we rated the service as good overall and as requires improvement in Well Led because we identified one regulation 17 breach (Governance). This was because we found that several staff had not completed essential training. We based our judgement of the quality of care at this service on a combination of:

• what we found when we inspected from what the provider sent us

• information from our ongoing monitoring of data about services and

• information from the provider, patients, the public and other organisations.

Following this inspection we have rated the Well Led key question as good. The ratings for the other key questions remained good and the practice remained rated good overall for all population groups.

We rated this service as good for being Well Led because all staff had completed their mandatory training. During the inspection period there were three members of staff who had gaps in their training, but this was resolved within this period.

The area where the provider should make an improvement:

• All staff should have completed all necessary or relevant training.

• All training records and documents should be updated and maintained.

Dr Rosie Benneyworth BM BS BMedSci MRCGP Chief Inspector of Primary Medical Services and Integrated

Care

Please refer to the detailed report and the evidence tables for further information