Silverlock Medical Centre

Updated 8 March 2023

Silverlock Medical Centre is located at:

2 Verney Way

London

SE16 3HA

The provider is registered with CQC to deliver the Regulated Activities; diagnostic and screening procedures, maternity and midwifery services and treatment of disease, disorder or injury and surgical procedures.

The practice is situated within the Southwark area of the South East London Integrated Care Board and delivers services to a patient population of about 15,500.

The practice is part of a wider network of GP practices and part of the North Southwark Primary Care Network with 19 other GP Practices.

Information published by UK Health Security Agency shows that deprivation within the practice population group is in the third highest decile (3 of 10). The lower the decile, the more deprived the practice population is relative to others.

According to the latest available data, the ethnic make-up of the practice area is 12.1% Asian, 25.9% Black, 52.5% White, 6.1% Mixed, and 3.3% Other.

The practice is operated by AT Medics Limited.

The clinical team at the surgery is made up of two part-time male GPs and two part-time female GPs, a male physician associate, a female pharmacist, a male and a female healthcare assistant and two female practice nurses. The non-clinical practice team consists of a regional manager, deputy regional manager, practice manager and nine administrative and reception staff members.

The practice is open between 8am to 6:30pm Monday to Friday.

Appointments were also available in the local extended access GP hubs, where appointments were available from 8am to 8pm seven days a week.

Updated 8 March 2023

We carried out an unannounced comprehensive inspection at Silverlock Medical Centre on 27 January 2023 following concerns. Overall, the practice is rated as Good.

Safe – Requires Improvement

Effective – Good

Caring – Good

Responsive - Good

Well-led - Good

The full reports for previous inspections can be found by selecting the ‘all reports’ link for Silverlock Medical Centre on our website at www.cqc.org.uk

Our findings

We based our judgement of the quality of care at this service on a combination of:

• what we found when we inspected
• information from our ongoing monitoring of data about services and
• information from the provider, patients, the public and other organisations.

We have rated this practice as Good overall

We found that:

• Systems and processes in relation to infection prevention and control and medicines management required improvement.
• Recruitment checks were carried out in accordance to practice policies and staff immunisation records were maintained according to guidance.
• Patients received effective care and treatment that met their needs. However, monitoring of patients with long-term conditions could be improved.
• Some of the national GP patient survey indicators were below average. The provider had taken actions to address the issues identified in the survey.
• The practice adjusted how it delivered services to meet the needs of patients during the COVID-19 pandemic.
• Patients could access care and treatment in a timely way.
• Leaders could demonstrate that they had the capacity and skills to deliver high quality sustainable care. However, the provider had not consistently identified and mitigated risks in relation to infection prevention and medicines management through their own governance systems.

We found one breach of regulation. The provider must:

• Ensure that care and treatment is provided in a safe way for patients.

The provider should:

• Undertake structured medicines reviews for patients on repeat medicines.
• Improve review and monitoring of patients on long-term conditions.
• Improve uptake for patients eligible for cervical screening and childhood immunisations.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services and Integrated Care