Conway Medical Centre

Updated 10 August 2018

Conway Medical Centre is the provider of the practice which is located at 51-53 Conway Place, Leeds LS8 5DE. The practice premises are owned by the GP partners and are located within the Harehills area of South East Leeds.

The National General Practice Profile shows the level of deprivation within the practice demographics being rated as one. (This is based on a scale of one to ten, with one representing the highest level of deprivation and ten the lowest.) The ethnicity of the practice patient population is majority of Asian origin, with a small number of white British and an increasing number who are of Eastern European origin. The locality in which the practice is based as the largest ethnic population in Leeds. The practice informed us that there are over 30 different languages spoken by patients and over 60% of patients are unable to speak, read or write English.

There are some variables to the practice patient profile compared to national figures. For example:

• There are higher numbers of patients who are in the birth to 44 years age range, with lower numbers of patients aged 50 years and older.
• 61% of patients have a long-standing health condition, compared to 54% nationally.
• 10% of patients are unemployed, compared to 4% nationally.

The provider is contracted to provide Personal Medical Services to a registered population of approximately 2,693 patients. The current provider has seen an increase of over 400 new patients since April 2017.

The provider is registered with the Care Quality Commission to provide the following regulated activities: diagnostic and screening procedures; treatment of disease, disorder or injury and maternity and midwifery services.

The practice clinical team is made up of two GP partners (one male, one female) and one practice nurse. They are supported by a practice manager and a small team of administration and reception staff. The practice has access to a locality healthcare assistant and health trainer.

Some of the practice staff can speak additional languages which befit the practice population, such as Hindi, Punjabi, Urdu and Polish.

Opening times for Conway Medical Practice are 8.30am to 6pm Monday to Friday, with the exception of Monday when they are open until 7.45pm.

Routine and urgent appointments are available, along with telephone consultations as appropriate. When the practice is closed out-of-hours serviced are provided by Local Care Direct, which can be accessed by calling the NHS 111 service.

We saw that the ratings from the previous inspection (relating to the previous provider) were displayed in the practice. The practice does not have their own website.

Updated 10 August 2018

This practice is rated as Good overall.

The key questions at this inspection are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

As part of our inspection programme, we carried out an announced comprehensive inspection at Conway Medical Centre on 10 July 2018.

At this inspection we found:

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence-based guidelines.
• Patients reported that they were able to access care when they needed it.
• The practice was fully aware of the areas in which they needed to improve, which included utilising the recall system and coding patients accurately. The practice had replaced many of the previous paper based systems with electronic processes in order to address this.
• We were informed that many of their patients did not have English as a first language and there was extensive use of translation and interpretation services for many patient consultations. This supported patients to understand and be involved in decisions about their care and treatment.
• There was a focus on continuous learning and improvement. The practice had developed a diabetic foot screening protocol which had been presented locally with a view to being adopted by other practices.
• The practice engaged with other local providers of health and social care to respond to patients’ needs. For example, a project to improve coordination of services for patients who resided in the Chapeltown and Harehills areas of Leeds.

The areas where the provider should make improvements are:

• Review and improve the recording of management meetings.
• To promote and increase patient uptake of cervical, bowel and breast cancer screening.
• Improve the care and treatment provided to patients diagnosed with diabetes.
• Review and improve the levels of patient satisfaction.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice

Please refer to the detailed report and the evidence table for further information.

Updated 10 August 2018

Updated 10 August 2018

Updated 10 August 2018

Updated 10 August 2018

Updated 10 August 2018

Updated 10 August 2018