31 January 2019
During a routine inspection
People’s experience of using this service:
• People felt the service required improvement, particularly to the timings of their visits.
• Staff were not enabled to complete visits and have time to travel to their next care visit.
• People’s visits were not always planned to ensure they received regular visits from staff who knew their care preferences.
• People told us staff regularly rushed and did not always provide their care in the way they wanted it.
• People felt their concerns were not always responded to or actioned appropriately.
• People felt that staff did not always respect their requests.
• People received good support to have their healthcare needs met.
• Some people commented on the caring nature of staff.
• Staff received appropriate training and support.
Rating at last inspection: Not previously inspected.
Why we inspected: This was a planned first comprehensive inspection.
Follow up: Going forward we will continue to monitor this service and plan to inspect in line with our re-inspection schedule for those services rated ‘Requires Improvement.’
For more details, please see the full report which is on the CQC website at www.cqc.org.uk