Broadway Dental Boutique

At the previous inspection we found the provider did not have infection control risk assessments or regular infection control audits. The flooring was not sealed at the edges and a dental chair had a large tear on it which did not allowing for effective cleaning. We also found some electrical cords to dental equipment had been repaired using tape which meant that they could not be cleaned effectively to help prevent cross infection.

At this inspection we saw the provider had conducted infection audits which had highlighted no concerns. Flooring and electrical cords had been replaced which allowed for effective cleaning. Computer key boards had been replaced to allow them to be cleaned. A new shelf had been added in the surgery used for the sterilisation of instruments. This meant that clean instruments did not come into contact with dirty instruments.

We did not speak to patients during this inspection.

Patients told us that they were very happy with the services that they received from the practice and as such had never had any cause to complain. Patients said that if they were ever dissatisfied then they would feel confident that they could raise any issues directly with the dentist or practice manager.

The practice took the issue of consent seriously and ensured that all treatment provided was in accordance with the patient's wishes and expectations. Patients were involved in decisions about their dental care and were consulted about their treatment plans. Patient confirmed that their dentist had talked through options and discussed and agreed their treatment plans.

Patient comments regarding standards of cleanliness included, 'Very clean' and 'It is a bit dated but it looked clean and everything came in a sterile pack.' However not all checks were in place to ensure that patients were being protected against the risk of cross infection.

Staff received appropriate training and professional development to ensure they continued to have the skills needed to provide good quality and safe treatments. A patient told us one of the dentists had been recommended for their specialist implant skills. This gave them confidence that they would receive appropriate, safe treatment. All patients spoke positively about staff who they described as 'Friendly' 'Efficient' and 'Professional.' All staff consulted with spoke knowledgeably about their specific roles and responsibilities.

Patients told us that they were very happy with the services that they received and as such had never had any cause to complain. Patients said that if they were however dissatisfied then they felt confident that they could raise any issues directly with the dentist.