Background to this inspection
Updated
18 April 2019
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations under the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team:
The inspection was carried out by two inspectors.
Service and service type:
This service is a domiciliary care agency. It provides personal care to people living in their own houses.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection:
We announced the inspection. We gave the service 24 hours’ notice of the inspection visit because it is small and the manager is often out of the office supporting staff or providing care. We needed to be sure that they would be in.
What we did:
• Before the inspection, we reviewed the information we held about the service and the service provider. We looked at the notifications we had received for this service. Notifications are information about important events the service is required to send us by law.
• We spoke with the local authority commissioners and other health and social care providers.
• Providers are required to send us key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. This is known as a Provider Information Return (PIR). The provider had completed a PIR.
• During the inspection, we spoke with one relative of a person who used the service. We also spoke to three care staff and the registered manager.
• We reviewed personal care records, staff records, staff rotas and other records relating to the management of the service such as health and safety and training records.
• After the inspection, we reviewed further documents including the statement of purpose and quality assurance documents.
Updated
18 April 2019
About the service:
Divine Community Care Limited is a domiciliary care agency that currently provides personal care people living in their own home. They provide care and support to older and younger adults.
People’s experience of using this service:
¿ Relatives of people receiving care and support told us they found the service provided safe and caring support. One relative said, “The staff are very good. The staff are gentle.”
¿ Staff understood how to manage people’s risks and keep people safe from harm.
¿ Staff were recruited in a safe manner and the service ensured they were right for the role.
¿ People were supported to receive medicines in a safe way.
¿The service ensured people received care and support in a timely manner.
¿ The service demonstrated a culture of continuous learning to provide the best quality support
¿ Staff were provided with adequate training and support to provide effective care and support.
¿ People were supported by various health and social care professionals to ensure they were in the best of health.
¿ People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this.
¿ People’s relatives felt involved in the care and support provided.
¿ People were treated with dignity and respect and were supported to be independent.
¿ Individual care plans guided staff to provide person-centred care and support.
¿ People’s relatives felt confident to make complaints and trusted the service would respond in an appropriate manner.
¿ The registered manager was spoken about in a positive manner.
¿ The governance systems in place ensured people received high quality care and support.
Rating at last inspection:
¿ This service has not yet received a rating since it registered with the Care Quality Commission in March 2018.
Why we inspected:
¿ This was a planned inspection based on our regulatory guidelines.
Follow up:
¿ We will monitor all intelligence received about the service to inform the assessment of the risk profile of the service and to ensure the next planned inspection is scheduled accordingly.
¿ For more details, please see the full report, which is on the CQC website at www.cqc.org.uk