Archived: Dr John Danson Also known as Danson Family Practice

This practice is rated as Good overall

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at Dr John Danson (AKA Danson Family Practice) on 19 September 2018 as part of our inspection programme.

At this inspection we found:

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
• Staff involved and treated patients with compassion, kindness, dignity and respect.
• Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
• There was a strong focus on continuous learning and improvement at all levels of the organisation.

We saw one area of outstanding practice:

The practice was proactive in enabling people in vulnerable circumstances to have access to holistic primary care. For example, they provided care to people recently released from prison. We were provided with numerous examples of where flexible access, person centred care and advocating on the patient’s behalf had a positive impact on the patient’s well-being.

The areas where the provider should make improvements are:

• The practice should develop a formal process to carry out an infection control audit
• The practice should review the formal documentation of significant events and minute clinical meetings to share learning.

Professor Steve Field CBE FRCP FFPH FRCGPChief Inspector of General Practice