Archived: Dr Samra Yasin Also known as Dr Yasins's Surgery

Updated 16 April 2015

Dr Samra Yasin practice is a female single handed GP located at Darenth Lane South Ockendon Essex. The practice provides services to approximately 3600 patients living in the local area and holds a General Medical Services (GMS) contract.

The practice is supported by a regular locum GP, a practice nurse, a practice manager, and administrative and reception staff. There is also access to a health visitor, district nurse, midwife and counsellors. The names of these healthcare professionals appear in the practice leaflet to allow patients to request care from the same person and receive consistent care.

The practice is open Monday, Tuesday, Wednesday, and Friday; from 8.30am until 6pm and Thursday 8.30am until 1pm. Consultation appointments were available starting at 9am until 12noon and 4pm until 5:30pm Monday, Tuesday, Wednesday, and Friday, and from 9am until 12noon on Thursday. The practice is open for extended opening on Monday evening 6:30pm until 8:30pm. The practice is closed Thursday afternoons and at the weekends during these times GP services are provided by South Essex Emergency Doctor Service (SEEDS), an out-of-hours emergency and non-emergency treatment service. Home visits are available as required based upon need.

The practice has opted out of providing GP services to patients outside of normal working hours such as Thursday afternoon, evenings and weekends. Details of how to access SEEDS out-of-hours emergency and non-emergency treatment and advice is available within the practice and on its practice leaflet.

The CQC intelligent monitoring placed the practice in band six. The intelligent monitoring tool draws on existing national data sources and includes indicators covering a range of GP practice activity and patient experience including the Quality Outcomes Framework (QOF) and the National Patient Survey. Based on the indicators, each GP practice has been categorised into one of six priority bands, with band six representing the best performance band. This banding is not a judgement on the quality of care being given by the GP practice; this only comes after a CQC inspection has taken place.

Updated 16 April 2015

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr Samra Yasin on 12 December 2014. Overall the practice is rated as Good.

Specifically, we found the practice to be good for providing safe, effective, caring, responsive and well-led services. It was also good for providing services for older people, people with long-term conditions, families, children and young people, working age people (including those recently retired and students), people living in vulnerable circumstances, and people experiencing poor mental health (including people with dementia).

Our key findings across all the areas we inspected were as follows:

• Staff understood and fulfilled their responsibilities to raise concerns and report incidents and near misses.
• The practice was proactive in working with other providers to improve outcomes for patients. For example the practice nurse trained community nursing staff to provide spirometry testing to support patients in the community. Spirometry is a test given to measure a patients breathing capacity.
• Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment. Information and independent testing for blood pressure and weight management was available to help patients understand the care provided to them.

• The practice implemented suggestions for improvements and made changes to the way it delivered services as a consequence of feedback from patients and from patient surveys.

• The practice had good facilities and was well equipped to treat patients and meet their needs.
• Information about how to complain was available and easy to understand.
• The practice had a clear vision which had quality and safety as its top priority. A business plan was in place, was monitored and regularly reviewed and discussed with staff. High standards were promoted by practice staff with evidence of team working across all roles.
• The practice had emergency medicines available and stored separately according to age to ensure in an emergency time was not lost calibrating the dose of medication for the age of patient.
• The lead GP supported patients registered at the practice over the age of 90 by visiting at least two or three opportunistically each week to check they were well. Staff at the practice confirmed the lead GP asked for patient names to be added to her visit list each week.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice