17 April 2019
During a routine inspection
Bushfield Court is an extra care housing scheme for people aged 55 and over. Extra care housing is purpose-built or adapted single household accommodation in a shared site or building. The accommodation is rented and is the occupant's own home. People's care and housing are provided under separate contractual agreements. CQC does not regulate premises used for extra care housing; this inspection looked at people's personal care and support service.
People at Bushfield Court lived in apartments that were situated in the grounds. People had access to a restaurant, communal areas and a garden. Not everyone using the service receives regulated activity. CQC only inspects the service being received by people provided with 'personal care', for example help with tasks related to personal hygiene and eating.
At the time of the inspection, Bushfield Court was providing personal care to 35 people.
People’s experience of using this service:
Systems were in place to protect people from abuse and staff understood them. Risk was managed and reviewed to ensure people were kept safe. Medication was stored and administered safely. People were supported by a sufficient number of safely recruited staff who knew how to keep people safe.
People’s needs and choices were assessed and promoted effectively. People were supported with eating and drinking in line with their dietary needs to ensure they maintained a balanced diet. Staff were skilled and had the knowledge to deliver effective care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
People were supported by kind and caring staff. People and their relatives were encouraged to be involved in making decisions about their care. People were supported by staff who respected their privacy and dignity and promoted their independence.
Staff understood people’s preferences and individual communication needs. People’s end of life wishes were considered when needed and plans were in place to ensure people received personalised care at that time of their life.
Audits were in place that effectively checked the quality of the service and action plans were implemented and followed. People and staff told us they found the management team approachable. The management team continually sought ways to improve the quality of the service.
The service met the characteristics of Good in all areas; more information is available in the full report below.
Rating at last inspection: This was the first inspection of Bushfield Court since it registered with CQC on 30th April 2018.
Why we inspected: This was a planned inspection due to the service not yet having been inspected.
Follow up: We will continue to monitor the service through the information we receive.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk