MY Eye Clinic

Updated 8 November 2023

My Eye Service is an independent service operated by Minor Ops Limited. The service offers a range of privately funded ophthalmic treatments to patients over the age of 18. Services include general ophthalmology, cataract surgery including pre- and post-operative assessment, ocular hypertension and glaucoma treatment and monitoring, eyelid and tear duct surgery, Yttrium Aluminum Garnett (YAG) laser treatment, medical retina services for conditions that affect the back of the eye.YAG laser capsulotomy is a type of laser treatment that is used to make a hole in the capsule to allow light to pass through to the back of the eye to improve vision. The YAG laser is used as the final part of the cataract surgery.

The service is registered to provide the following regulated activities:

• Diagnostic and screening services

• Surgical procedures

• Treatment of disease, disorder, or injury.

The service has a manager in post and is registered with CQC.

Patients are mostly self-referring and pay for their eye surgery themselves. Surgery days are variable and are booked according to demand. There are no overnight facilities and services operate Monday to Friday, with occasional opening on weekends and evenings if there is a need to do so, as required by patient demand. They also hold a contract for a community-based ophthalmology service with the local Integrated Care Board for the treatment of NHS patients. They have held this contract since 2007.

The service operates from the ground floor of a building. The ground floor has a reception area, main waiting area and six service areas including a theatre and a laser treatment room. On the first floor there is a manger and admin office space.

Updated 8 November 2023

Our rating of this location improved. We rated it as good because:

• Staff were compliant with mandatory training. All staff received the appropriate training levels for safeguarding awareness for their roles. Staff followed infection prevention and control guidance. All areas were clean and tidy. Risk assessments were completed for each patient. Staff had the right qualifications and skills to provide the right care and treatment. Staff kept comprehensive records regarding patient care, and these were stored securely. Medicines were safely stored in locked cupboards were appropriately. The service managed patient safety incidents well.
• The service provided care and treatment based on national guidance and evidence-based practice. Staff gave patients enough to drink to meet their needs. Staff assessed and monitored patients regularly to see if they were in pain. Staff monitored the effectiveness of care and treatment. The service made sure staff were competent for their roles. Consultant Ophthalmologists, nurses, and other healthcare professionals worked together as a team to benefit patients. Staff supported patients to make informed decisions about their care and treatment.
• Staff treated patients with compassion and kindness. Staff supported and involved patients to understand their condition and make decisions about their care and treatment. Staff provided emotional support to patients, families, and carers to minimise their distress.
• The service planned care to meet the needs of local people and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for treatment. The service treated concerns and complaints seriously, investigated them and shared lessons learned with all staff.

Leaders had the skills and abilities to run the service. The service had a vision for what it wanted to achieve. Staff felt respected, supported, and valued. Leaders operated effective governance processes, throughout the service. Leaders and teams used systems to manage performance effectively. The service collected reliable data and analysed it. Leaders and staff actively and openly engaged with patients and staff to manage the service. All staff were committed to continually learning and improving services.

Updated 8 November 2023

Our rating of this service improved. We rated it as good because:

• The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service-controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. They managed medicines well. The service managed safety incidents well and learned lessons from them.
• Staff provided good care and treatment, gave patients enough to drink, and gave them pain relief when they needed it. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, advised them on how to lead healthier lives, supported them to make decisions about their care, and had access to good information. Key services were routinely available Monday to Friday and occasional Saturdays.
• Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families, and carers.
• The service planned care to meet the needs of local people, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for treatment.
• Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply these in their work. Staff felt respected, supported, and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients and the community to plan and manage services and all staff were committed to improving services continually.