We spoke with four people who used the service. They told us that staff were always polite and respectful and that their doctor always listened to their concerns and responded sensitively. Comments included: "the staff are friendly", "I needed an urgent appointment and I got one the same day", "I've only been twice but I've seen the same doctor", "I'm very happy here", "the doctor does listen to you and takes time to explain things"Staff showed an awareness of the cultural and religious values and beliefs of people using the service and how this may affect the care and support they require.
The practice had a prescribing and medication policy available for staff to guide them on the safe use, storage, ordering, returning and dispensing of medicines and prescriptions.
There were enough qualified, skilled and experienced staff employed by the practice to meet people's needs.
The provider carried out a satisfaction surveys and regular audits which enabled them to monitor the quality of the service provided.
The premises were secure, clean and well maintained.This meant that people were being cared for in a clean, hygienic environment and were not protected against the risks of unsafe or unsuitable premises.