21 August 2013
During a routine inspection
Everyone who used the service told us that they were very satisfied with their care. One person said, 'It is a small but professional service. That is why I chose it, so I knew I would receive consistent care'.
People told us that they felt safe. If they had concerns, they would speak with a relative or someone from the agency. One person said, "I am very happy with my carers. They are very, very obliging'.
We saw the agency had satisfactory systems to protect people and report allegations of abuse. Staff recruitment systems made sure anyone who worked for Lettershanner was screened fit to have contact with vulnerable people.
The service told us how they were proud of the range of training and development opportunities offered to staff. This meant they kept up-to-date with current practice.
We found that the provider was continuing to develop and improve their systems for assessing and monitoring the quality of service they provided. We saw they demonstrated how they learned from feedback to show the service was run for the benefit of the people using it.