Background to this inspection
Updated
4 July 2018
The practice of Dr Lalit Gurnani (also known as Nantwich Health Centre) is based in Church View Primary Care Centre, Beam St, Nantwich CW5 5NX and the website is
The provider is registered to provide the following regulated activities; treatment of disease, disorder or injury, surgical procedures, diagnostic and screening procedures, family planning and maternity and midwifery services.
The practice provides a range of primary medical services including examinations, investigations and treatments and a number of clinics such as, clinics for patients with diabetes, asthma and hypertension.
The practice is responsible for providing primary care services to approximately 6748 patients. The practice is based in an area with lower levels of economic deprivation when compared to other practices nationally. The practice is part of Eastern Cheshire Clinical Commissioning Group (CCG).
The staff team includes one male lead GP, four salaried female GPs, three practice nurses, a health care assistant, a practice manager and reception/administration staff.
Dr Lalit Gurnani’s practice is open Monday to Friday 8.30 am to 6pm. Outside of the practice opening hours patients are advised to contact the 111 service. Patients can book appointments in person, via the telephone or online.
The practice provides telephone consultations, pre-bookable consultations, on the day appointments, urgent consultations and home visits. The practice treats patients of all ages and provides a range of primary medical services.
Outside of practice opening hours patients can access the out of hours GP provider by calling the NHS 111 service.
The practice is a training practice.
Updated
4 July 2018
This practice is rated as Good overall. (Previous inspection August 2015 – Good)
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? - Good
We carried out an announced comprehensive inspection at Dr Lalit Gurnani practice on 16 May 2018 this inspection was carried out as part of our inspection programme.
At this inspection we found:
- The practice had systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
- The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence-based guidelines.
- Staff involved and treated patients with compassion, kindness, dignity and respect.
- There was a strong focus on continuous learning and improvement at all levels of the organisation.
- Patients commented positively on the care received by the practice.
- Staff reported there was high staff morale and low turnover of staff.
- There was a strong focus on continuous learning and improvement at all levels of the organisation.
We saw one area of outstanding practice:
- The practice had streamlined the process for patients with multiple long-term conditions that included a named GP responsible for coordinating all tests needed and carrying out their review in one consultation. This had resulted in improvements in the monitoring system and a more efficient use of clinical time.
The areas where the provider should make improvements are:
- Review the opening times to the practice in response to GP National Patient Survey results.
- Review how complaints investigation information is recorded to support any identified learning and actions.
Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice