Sherwood House

Updated 18 December 2020

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC's response to care homes with outbreaks of coronavirus, we are conducting reviews to ensure that the Infection Prevention and Control (IPC) practice was safe and the service was compliant with IPC measures.

This was a targeted inspection looking at the IPC practices the provider has in place.

This inspection took place on 9 December 2020 and was announced.

Updated 18 December 2020

About the service: Sherwood House is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

People’s experience of using this service:

The service did not always have enough staff to enable them to offer care and support to people with complex needs. Three of the people living at Sherwood House required two people to support them with personal care and to transfer using equipment. There were only two members of staff on duty which meant that staff were unable to support people adequately and would have been unable to respond to an emergency. A senior was on duty but was unable to support the staff during medication rounds.

The environment was safe, clean and suitable for people’s needs. The home was situated in a well maintained garden area with good access for people to be able to enjoy going outside and walking or sitting.

People received kind and caring support from staff who respected their dignity and privacy. They were encouraged to be as independent as possible and staff understood their needs well. Staff were knowledgeable about the needs of people and knew how they liked to be supported.

People were supported to take their medicines by well trained and knowledgeable staff who understood their preferences of how they liked to take them.

People were supported to maintain good health and nutrition; including partnerships with other organisations when needed. There were plans in place which detailed people’s likes and dislikes. Choice was offered at mealtimes and the food was well presented. People and relatives knew how to raise a concern or complaint.

People were protected from the risk of harm and staff had received training in safeguarding and how to protect people from abuse and avoidable harm. Staff told us how they would report through a safeguarding concern either through internal channels or through to the local authority if necessary.

The management team showed evidence of quality monitoring across all aspects of the home. Any concerns raised by people, relatives or staff were taken seriously and addressed.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection: This was the first full comprehensive inspection of this service since the provider registered with us in April 2018.

Why we inspected: This was a scheduled inspection

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per out re-inspection programme. If any concerning information is received, we may inspect sooner.