Archived: Treetops Residential Home

Updated 2 March 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 10 February 2022 and was unannounced.

Updated 2 March 2022

About the service

Treetops Residential Home is a residential care home providing personal care to 16 older people at the time of the inspection. Treetops Residential Home accommodates up to 24 people in one adapted building.

People’s experience of using this service and what we found

People felt safe at Treetops. One person told us “It’s my home”. A relative commented, “It’s like being in your own home”. People were treated with dignity and respect and their lifestyle and equality needs and choices were understood and respected. People had privacy.

The provider had made a number of improvements to the service since our last inspection. These were based on people’s feedback and good practice guidelines. The registered manager and provider had oversight of the service. Regular robust checks were completed on the quality of care people received. Any shortfalls were addressed and action was taken to prevent them happening again.

People were protected from the risks of harm and abuse. Staff knew how to identify and share any concerns they had. Concerns raised had been listened to and acted on. Risks had been assessed with people and ways to keep them safe, while remaining independent, had been agreed.

Staff supported people to remain well. People were offered a balanced diet which met their needs. People’s medicines were managed safely and the building was clean. Staff practice protected people from the risk of infection.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People had planned their care with staff and were supported to live their lives in the way they wanted. They were supported to take part in a range of pastimes they enjoyed. People had been invited to share their end of life preferences.

People, their relatives and staff were asked for their views of the service. These were listened to and acted on to improve the service.

The registered manager and provider understood their legal responsibilities and had shared information with us and others when they needed to.

There were enough staff to support people when they needed. Staff had the skills they required to care for people and were supported by the management team. Staff were recruited safely.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection (and update)

The last rating for this service was requires improvement (published 20 February 2019). The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.