We are With You Redcar and Cleveland

Updated 3 February 2022

We Are with You (WAWY) is a drug and alcohol service that works with individuals to change their behaviour. They work with adults and young people who are ready to change their use of drug or alcohol use.

WAWY (formerly Addaction) deliver 81 services across England and Scotland. WAWY work with adults and young people, in community settings, in prisons, in residential rehab and through outreach.

WAWY services in Redcar and Cleveland include specialist substance misuse which include substitute prescribing and recovery coordination.

The provider is registered to provide one regulated activity:

• Treatment of disease, disorder or injury.

The service has a manager registered with CQC. The last inspection of this service was in January 2019 and was rated requires improvement. We found breaches of regulation in the safe and well led domains. We found that the provider had made improvements since the last inspection.

Updated 3 February 2022

Our rating of this service improved. We rated it as good because:

• The service provided safe care. Clinical premises where clients were seen were safe and clean. The number of clients on the caseload of the teams, and of individual members of staff, was not too high to prevent staff from giving each client the time they needed. Staff assessed and managed risk well and followed good practice with respect to safeguarding and ensured that clients who required urgent care were seen promptly
• Staff developed holistic, recovery-oriented care plans informed by a comprehensive assessment and in collaboration with families and carers. They provided a range of treatments that were informed by best-practice guidance and suitable to the needs of the clients. Staff engaged in clinical audit to evaluate the quality of care they provided.
• The teams included or had access to the full range of specialists required to meet the needs of the clients. Managers ensured that these staff received training, supervision and appraisal. Staff worked well together as a multidisciplinary team and with relevant services outside the organisation.
• Staff treated clients with compassion and kindness, respected their privacy and dignity, and understood the individual needs of clients. They actively involved clients and families and carers in care decisions and were aware of roles and responsibilities under the Mental Capacity Act 2005.
• The service was easy to access. Staff assessed and treated clients who required urgent care promptly and those who did not require urgent care did not wait too long to start treatment. The criteria for referral to the service did not exclude people who would have benefitted from care.
• The service was well led, and the governance processes ensured that procedures relating to the work of the service ran smoothly.

However,

• Staff had not completed a re-engagement plan for each client.
• Staff were not always fully documenting that they had made consideration of capacity for each client.
• The building at Carrington House had some repairs that needed attention and some areas were a little dated.

Updated 3 February 2022