26 February 2014
During a routine inspection
We looked at care records for seven of the people who used the clinic. We saw that people's medical history had been reviewed regularly to ensure that staff had up to date information. There were also detailed assessments about the person's health and treatment plans. All the staff we spoke with had knowledge of the needs of the people who used the clinic. One person who used the clinic told us: 'The care and treatment you receive is good. I would not want to go anywhere else'.
We found that people were always given sufficient information to enable them to make informed choices about treatments.
People received treatment in areas that were clean and hygienic.
We found that there were regular audits and quality checks. We also saw that the provider sought feedback from the people who used the clinic. This ensured that the provider was able to monitor the quality of its service delivery.