30 July 2013
During a routine inspection
Treatment was not carried out on the same day as initial consultations and people were given a 'reflection period' to ensure that they were happy with their decision. People signed in-depth consent forms at various stages of their treatment.
We reviewed patient notes and found that detailed medical histories had been recorded. Second opinions from people's GPs had been sought on occasions when there were pre-existing medical conditions and some people were not accepted for treatment by the service.
People were able to access professional advice and reassurance through a 24-hour telephone service. This was operated on a rota system by nurses working within the service. We read 'Thank you' cards that had been received by the service. One of these said: 'Thank you all for making such a huge difference to my life'.
We checked standards of cleanliness at the service and found that all areas were clean and hygienic. Regular audits had been undertaken to assess and monitor the quality of the service and complaints and comments were analysed in order to improve the quality of the service.