19 November 2013
During a routine inspection
People's needs were assessed and care and treatment was planned and delivered in line with their individual treatment plan. We looked at people's treatment plans and saw that relevant clinical notes were made.We spoke to two people who used the service and they told us they were happy with the service they had received. They told us the service valued their privacy and that the treatments provided were in line with what they wanted.
People who used the service were protected from the risk of abuse. There was a policy and procedure that outlined how they would deal with and respond to safeguarding concerns.
Appropriate checks were undertaken before staff began work and staff were registered with their relevant governing bodies.
There were arrangements in place to monitor and assess the quality of the service. Audits were carried out to ensure the quality of the service was maintained. Satisfaction surveys were completed and the outcomes fed into service improvements.