Archived: Roundhouse medical centre

Updated 25 February 2016

Roundhouse Medical centre is located in a shared building and is the branch surgery of Woodland Drive Medical Centre located four miles away.

Located near the centre of Barnsley, the two sites provide general medical services for 4698 patients.

The practice catchment area is classed as within the group of the fourth most deprived areas in England.

There are two male GPs and two female GPs who are supported by a practice nurse, a health care assistant, a practice manager and administration staff. These staff are based at Woodland Drive Medical Centre and the GPs hold a clinic at Roundhouse Medical Centre once a week. The patients travel to Woodland Drive Medical Centre for all other services and patients we spoke to were satisfied with this service.

There is step free access into the building and it provides easy access for those in wheelchairs or with pushchairs.

There is a large car park with several parking spaces for patients with a disability.

Roundhouse Medical Centre has appointments available to see a GP every Thursday between 11.30am to 1.00pm

The patients can access appointments at the main site at Woodland Drive Medical Centre which is open between 8.00am and 8.00pm on a Monday and Tuesday and 8.00am to 6.30pm Wednesday to Friday. Appointments are available from 8.30am to 1.00pm and 3.00pm to 7.30pm on a Monday and Tuesday and from 8.30am to 11.00am and 3.00pm to 5.30pm Wednesday to Friday.

All nurse appointments are held at the Woodland Drive site.

Extended surgery hours were offered at Woodland Drive medical centre on Monday and Tuesday evenings, 6.00pm to 8.00pm. There were no extended hours available at Roundhouse Medical Centre and the patients we spoke with were satisfied with these arrangements.

In addition to pre-bookable appointments that could be booked up to six weeks in advance, urgent appointments were also available for people that needed them.

Roundhouse Medical Centre is registered to provide; diagnostic and screening procedures, maternity and midwifery services, family planning and the treatment of disease, disorder or injury from Roundhouse Medical Centre, Wakefield Rd, Barnsley, South Yorkshire S71 1TH and from the main site at Woodland Drive Medical Centre, Woodland Drive, Barnsley, South Yorkshire, S70 6QW.

Updated 25 February 2016

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Roundhouse Medical Centre which is a branch of Woodland Drive Medical Centre on 18 January 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

• There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
• Risks to patients were assessed and well managed.
• Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
• Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
• Information about services and how to complain was available and easy to understand.
• Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
• The practice had good facilities and was well equipped to treat patients and meet their needs.
• There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
• The provider was aware of and complied with the requirements of the Duty of Candour.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

Updated 25 February 2016

The practice is rated as good for the care of people with long-term conditions.

• Nursing staff had lead roles in chronic disease management and patients at risk of hospital admission were identified as a priority. Nurses were based at the main site at Woodland Drive Medical Centre, four miles away. Patients we spoke with were satisfied with this.

• Performance for diabetes related indicators were similar to the CCG average and national average and plans were in place to improve these figures with the support offered by the multidisciplinary team.

• Longer appointments and home visits were available when needed.

• All these patients had a named GP and a structured annual review to check their health and medicines needs were being met. For those patients with the most complex needs, the named GP worked with relevant health and care professionals to deliver a multidisciplinary package of care.

Updated 25 February 2016

The practice is rated as good for the care of families, children and young people.

• There were systems in place to identify and follow up children living in disadvantaged circumstances and who were at risk, for example, children and young people who had a high number of A&E attendances. Immunisation rates were relatively high for all standard childhood immunisations.

• In the last 12 months 76% of patients diagnosed with asthma were reviewed.

• Patients told us that children and young people were treated in an age-appropriate way and were recognised as individuals, and we saw evidence to confirm this.

• Appointments were available outside of school hours and the premises were suitable for children and babies. These appointments were at the main site at Woodland Drive Medical Centre.

• We saw positive examples of joint working with midwives, health visitors and school nurses.

Updated 25 February 2016

The practice is rated as good for the care of older people.

• The practice offered proactive, personalised care to meet the needs of the older people in its population.

• The practice was responsive to the needs of older people, and offered home visits and urgent appointments for those with enhanced needs.

Updated 25 February 2016

The practice is rated as good for the care of working-age people (including those recently retired and students).

• The needs of the working age population, those recently retired and students had been identified and the practice had adjusted the services it offered to ensure these were accessible, flexible and offered continuity of care.

• The practice was proactive in offering online services as well as a full range of health promotion and screening that reflects the needs for this age group.

Updated 25 February 2016

The practice is rated as good for the care of people experiencing poor mental health (including people living with dementia).

• In the last 12 months, 74% of patients diagnosed with dementia had received a face to face review of their care, which was comparable to the national average.

• Of people experiencing poor mental health, 87% had received an annual physical health check. This was comparable to the national average

• The practice regularly worked with multi-disciplinary teams in the case management of people experiencing poor mental health, including those living with dementia.

• The practice carried out advance care planning for patients living with dementia.

• The practice had told patients experiencing poor mental health about how to access various support groups and voluntary organisations.

• The practice had a system in place to follow up patients who had attended accident and emergency where they may have been experiencing poor mental health.

• Staff had a good understanding of how to support patients with mental health needs and those living with dementia.

Updated 25 February 2016

The practice is rated as good for the care of people whose circumstances may make them vulnerable.

• The practice held a register of patients living in vulnerable circumstances including homeless people, travellers and those with a learning disability.

• The practice offered longer appointments for patients with a learning disability.

• The practice regularly worked with multi-disciplinary teams in the case management of vulnerable people.

• The practice informed patients whose circumstances could make them vulnerable about how to access various support groups and voluntary organisations.

• Staff knew how to recognise signs of abuse in adults and children. Staff were aware of their responsibilities regarding information sharing, documentation of safeguarding concerns and how to contact relevant agencies in normal working hours and out of hours.

• The practice had pictorial leaflets to explain procedures such as the influenza vaccine to enable better informed consent for patients who found reading difficult.