Background to this inspection
Updated
1 April 2021
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to the COVID-19 pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.
This inspection took place on 18 March 2021 and was announced.
Updated
1 April 2021
About the service
Ealing House is registered to provide accommodation and personal care for up to 17 people. At the time of inspection there were 17 people using the service. The majority of people using the service were older adults whose needs were associated with physical disability, dementia or long- term health conditions.
People’s experience of using this service and what we found
The provider's vision and values were person-centred to make sure people were at the heart of the service. Staff were extremely motivated and proud to work at the service. We found an open ethos with a clear vision and values which were put into practice by staff. They had been properly recruited and provided with the appropriate training to enable them to meet people's individual care and support needs.
A creative activities programme was in place. People and relatives told us that staff had gone the extra mile to find out about people's previous hobbies and interests to enable these to be continued at Ealing House.
The provider challenged the institutional image of what living in a residential home was like for people; they placed high importance on promoting people’s independence to integrate with the local community, be involved with village events, and for people to continue to live their lives and be involved in anything that was of interest to them.
The registered manager and provider actively engaged in research, which then benefitted people who used the service. The registered manager and senior staff had embraced opportunities to undertake new practices. This had led to a positive impact on people who used the service, and shared learning for other local residential homes.
People’s nutritional and hydration needs were closely monitored. The service placed high importance on ensuring people’s dietary needs were met. A dedicated member of staff had responsibility for overseeing that any risks were dealt with promptly and had taken part in a hydration study with a local university.
The service was caring. Everyone we spoke with, had praise for the provider, staff, and registered manager, and the standards of care provided.
People's equality and diversity was respected. A history was taken of people's past preferences and people were able to follow their religion or other needs to reflect their diversity.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive ways possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Good (published 20 March 2017)
Why we inspected
This was a planned inspection based on the previous rating.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Ealing House on our website at www.cqc.org.uk.