Ashbridge Lodge was adequately designed and maintained and appropriate measures were in place in relation to the security of the building. Some weekly fire safety checks had been missed when there were staff absences and the manager said they would address this issue to ensure it did not occur again.
There was an appropriate complaints procedure in place although it was not provided in a format which was easy to read for people who used the service.
At this inspection we found that care plans had been reorganised and updated to reflect people's current needs and assessments. Staff told us they tried to encourage people to take part in activities but some people often refused and chose to stay indoors and watch television.
We found that staff received adequate training, supervision and appraisal in order to deliver care and treatment to an appropriate standard. We spoke to two staff members who said they felt supported by the manager.
We went back to the home on the 19 July and 15 August 2013. We found that the registered manager had taken action to deal with the problems we had highlighted in May. Staff recruitment and selection processes were now effective.
We found that whilst people's basic needs were being met, they were not provided with the support to participate in activities or interests. Staff were not familiar with people's care plans.
Recruitment and selection processes were inadequate. Two staff had been employed for one and four years respectively at the home and there was no proof that they had a right to work in the UK.
Arrangements to support staff were ineffective. The provider did not have a learning and development plan. Training needs were discussed during supervision meetings with staff. However, staff were not receiving regular supervision meetings and one staff member had not had a supervision meeting since 2011.