Archived: Dr Sunil Mayor Also known as Bath Road Surgery

Updated 22 December 2016

Dr Sunil Mayor provides NHS primary medical services to around 9300 patients in Hounslow, through a General Medical Services contract. The practice has one surgery which is known as Bath Road Surgery.

The current practice staff team comprises the principal GP (male), two permanent salaried GPs (female), three long term locum GPs (male and female), an advanced nurse practitioner, a phlebotomist and two health care assistants. The practice also employs a practice manager and administrative and reception staff.

The practice core opening times are between 8am-6.30pm during the week, although the practice closes from 1pm on Wednesday and from 5.30pm on Friday. The practice is also open for extended hours appointments between 7am-8am on Wednesday and 6.30pm-7.30pm on Monday.

Patients can arrange to speak with a GP at 12 noon and 3pm. The practice offers online appointment booking and an electronic prescription service. The GPs make home visits to see patients who are housebound or are too ill to visit the practice and visit patients living in a local nursing home every weekend.

When the practice is closed, patients are advised to use a contracted out-of-hours primary care service if they need urgent primary medical care. The practice provides information about its opening times and how to access urgent and out-of-hours services in the practice leaflet, the website and on a recorded telephone message.

The practice differs from the average practice in England in having a larger proportion of children aged under four and adults in the 20-39 age range. It has a relatively small proportion of patients aged over 50. The practice population is ethnically diverse with the majority of patients being Indian by background. The prevalence of some chronic diseases, notably diabetes, is high locally.

The practice is registered with the Care Quality Commission (CQC) to provide the regulated activities of diagnostic and screening procedures; family planning; maternity and midwifery services; and treatment of disease, disorder and injury.

We previously inspected the practice in January 2016 after the practice had been placed in special measures for six months. The practice came out of special measures at that time.

Updated 22 December 2016

Letter from the Chief Inspector of General Practice

We previously carried out an announced comprehensive inspection of Dr Sunil Mayor's practice at Bath Road Surgery on 8 January 2016. At that inspection we found the practice was meeting all legal requirements but we rated the practice as 'requires improvement' overall and for the key questions of whether the practice was caring and well-led. Specifically:

• We found that practice should improve aspects of the patient experience. In particular, the practice should enable patients to have reasonable access to their preferred GP. 
• At the time of the last inspection, the practice had made significant changes to its systems and processes and had recently recruited several members of staff. We found that the practice needed more time to be able to demonstrate that new policy and practice was fully embedded and to ensure that improvements to the service were sustained.

The previous inspection reports for this practice can be found by selecting the ‘all reports’ link for Dr Sunil Mayor on our website at www.cqc.org.uk.

We undertook this focused inspection to assess whether the practice was acting on these areas and had effective systems of self governance. The inspection included a visit to the practice on 24 November 2016. This report covers our findings from this focused inspection.

Our key findings across the areas we inspected were as follows:

• The practice was providing a caring service. The practice recognised the value of providing continuity of care and were increasingly enabling patients to see their preferred GP.
• The practice had visible leadership, a strategic approach to improvement and effective systems of governance.  The practice staff worked well together as a team and with other health and social services professionals and bodies.
• The practice demonstrated sustained and continued improvements in its performance since our previous inspection, for example in relation to the management of long term mental health and diabetic control.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice

Updated 22 December 2016

As a result of our inspection we found that the required improvements had been made to this population group and we have changed the ratings accordingly.

Updated 22 December 2016

As a result of our inspection we found that the required improvements had been made to this population group and we have changed the ratings accordingly.

Updated 22 December 2016

As a result of our inspection we found that the required improvements had been made to this population group and we have changed the ratings accordingly.

Updated 22 December 2016

As a result of our inspection we found that the required improvements had been made to this population group and we have changed the ratings accordingly.

Updated 22 December 2016

As a result of our inspection we found that the required improvements had been made to this population group and we have changed the ratings accordingly.

Updated 22 December 2016

As a result of our inspection we found that the required improvements had been made to this population group and we have changed the ratings accordingly.