The Junction Health Centre

We carried out an announced inspection The Junction Health Centre on 1 December 2021. Overall, the practice is rated as Good.

Ratings for each key question:

Safe - Good

Effective - Good

Caring - Good

Responsive - Good

Well-led - Good

Following our previous focused inspection on 29 November 2017, to follow up on concerns identified when we inspected on 16 March 2017 the practice was rated Good overall and good for providing safe and caring services.

The full reports for previous inspections can be found by selecting the ‘all reports’ link for The Junction Health Centre on our website at www.cqc.org.uk

Why we carried out this inspection

This inspection was a comprehensive inspection arising from significant changes to the structure of the provider and the services being provided.

How we carried out the inspection

Throughout the pandemic CQC has continued to regulate and respond to risk. However, taking into account the circumstances arising as a result of the pandemic, and in order to reduce risk, we have conducted our inspections differently.

This inspection was carried out in a way which enabled us to spend a minimum amount of time on site. This was with consent from the provider and in line with all data protection and information governance requirements.

This included:

• Conducting staff interviews using video conferencing
• Completing clinical searches on the practice’s patient records system and discussing findings with the provider
• Reviewing patient records to identify issues and clarify actions taken by the provider
• Requesting evidence from the provider
• A short site visit

Our findings

We based our judgement of the quality of care at this service on a combination of:

• what we found when we inspected
• information from our ongoing monitoring of data about services and
• information from the provider, patients, the public and other organisations.

We have rated this practice as Good overall.

We found that:

• The practice provided care in a way that kept patients safe and protected them from avoidable harm.
• Patients received effective care and treatment that met their needs.
• Policies and procedures were monitored, reviewed and updated.
• Staff dealt with patients with kindness and respect and involved them in decisions about their care.
• The practice adjusted how it delivered services to meet the needs of patients during the COVID-19 pandemic. Patients could access care and treatment in a timely way.
• There was a clear leadership structure and staff felt supported by management.
• There were clear responsibilities, roles and systems of accountability to support good governance and management.
• There was evidence of quality improvement activity.

Whilst we found no breaches of regulations, the provider should:

• Put systems in place to capture all potential learning and improvements to services arising from informal complaints.
• Continue to consider ways to improve uptake for childhood immunisations and cervical screening.
• Continue to consider ways to identify carers so that they can receive the necessary care and services.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care