07/07/2014
During a routine inspection
The practice of Dr Jib Narayan Jha offers a range of services for its patient population. This includes routine prebookable appointments with the General Practitioner (GP) and practice nurse. They also allocate emergency GP appointments on the day if required, undertake home visits when necessary and have an out of hours service available which is run by Preston Primary Care Centre.
The management of the service had ensured that there were safeguarding procedures in place and had taken steps to ensure that staff followed these.
Clinical decisions made by the GP are in line with best practice guidelines.
All the patients we spoke with were very complimentary about the service and care they received at the practice. We also reviewed the results of 33 CQC comment cards that had been completed prior to our visit. Patients reported that staff treated them with dignity and respect.
There was an open culture within the organisation and a clear complaints policy.
There was a strong and visible leadership team with a clear strategy, vision and purpose.
The practice is registered with the Care Quality Commission to deliver care and treatment under the following regulated activities: Diagnostic and screening procedures, family planning, maternity and midwifery services, and treatment of disease and disorder.