Background to this inspection
Updated
30 November 2015
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 20 October 2015 and it was undertaken by one inspector. We contacted the provider 48 hours before of our visit to ensure that there would be an appropriate person available to assist us with the inspection.
The provider had completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service. We also reviewed information we held about the service, including the notifications they had sent us. A notification is information about important events which happen within the service which the provider is required to send to us.
During the Inspection, we spoke with the manager, the quality, compliance and safe guarding director, four staff, and two people who used the service. Between the date of the inspection and the 26 October 2015, We spoke by telephone with three relatives and two members of care staff.
We looked at the care records for three people who used the service, the recruitment and supervision arrangements and training records for staff. We also reviewed other information on how the provider managed complaints, the audits they completed and how they monitored the quality of the service.
Updated
30 November 2015
Social Care solutions LTD (Hatfield) provided care and support to adults in their own homes, within a supported living scheme. At the time of the inspection, seven people with learning disabilities were being supported by the service. We gave the provide 48 hours’ notice of our visit to make sure the appropriate people were available
The service has a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
There were detailed risk assessments in place that gave guidance to staff on how risks to people could be minimised. There were systems in place to safeguard people from the risk of possible harm.
The provider had effective recruitment processes in place and there were sufficient staff to support people safely. Staff understood their roles and responsibilities and knew how to seek people’s consent prior to care being provided.
Staff received supervision, support, and appraisals and had been trained to meet people’s individual needs. Competency checks were in place to make sure people were continually assessed.
People were supported by caring and respectful staff that exceeded the expectations of their role to ensure that people lived happy and fulfilled lives, and maximised their potential.
People were supported to pursue their interests and hobbies. People were supported to take holidays and to do everyday things that they were unable to do before coming to live at Filbert close.
People had been assessed, and care plans took account of their individual needs, preferences, and choices. People had been involved in all aspects of their care assessments and reviews of their care.
People were supported to access health and welfare services when required.
The provider had a formal process for handling complaints and concerns. They encouraged feedback from people and acted on the comments received to continually improve the quality of the service.
The provider had effective quality monitoring processes in place. The service had a quality, compliance and safe guarding director who regularly audited the service against the five domains and the key lines of enquires to assure themselves that their systems were appropriate in identifying any areas that required improvement.