At this inspection we found that the provider had addressed these issues. Staff received support including training, appraisal and individual supervision. We were shown how the practice obtained feedback from patients and used this to monitor performance. Recent patient feedback about the practice had been very positive and no issues for improvement had been identified.
People were also satisfied with the quality of treatment provided by dental professionals. One person said, "there is nothing I would do differently. They did a really lovely job."
There were effective systems in place to reduce the risk and spread of infection.
Staff received regular training, however they did not received regular supervision and appraisals.
The provider was unable to evidence that there were effective systems in place to regularly assess and monitor the quality of service that people receive.