9 June 2022
During a routine inspection
Signature at Bagshot is a residential care home providing personal and nursing care to up to 99 people. The service provides support to people over 65, some of whom are living with dementia. At the time of our inspection, there were 66 people using the service.
Signature at Bagshot accommodates people across three separate floors, each of which has separate adapted facilities. One of the floors specialises in providing care to people living with dementia.
People’s experience of using this service and what we found
Staff supported people with their medicines and kept people safe from risk of harm. There were enough staff to meet people’s needs and the registered manager followed safe recruitment processes.
People were supported to maintain a healthy diet and staff supported people to access healthcare services when needed. The design of the home was well matched to the needs of people who lived there.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People told us staff treated them with kindness and respect. People and relatives confirmed that staff treated them with dignity and respected people’s privacy.
People had access to activities that were relevant to them and people felt included in choices about their care. People were supported with compassion whilst receiving end of life care.
The registered manager had good oversight of the home and the staffing team. People and staff felt included in the decisions made at the home and there was an inclusive culture that made people feel “at home.”
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 1 December 2021 and this is the first inspection.
The last rating for the service under Sunrise of Bagshot was published 30 March 2018.The last rating for this service was good.
Why we inspected
We inspected due to the time that had passed since the last inspection and the change to provider.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.