2 August 2013
During a routine inspection
We observed that despite being busy on the day of our inspection, reception staff were available to assist people in a timely manner, and were professional and polite. We found that when we sat in the reception area, we could not hear what was said as people checked in for their appointments. We also could not hear what was being said when reception staff were on the phone. If patients were uncomfortable speaking to staff in the reception area, a side door to the area allowed for private discussions. Alternatively, a separate private room was available.
We found that there were appropriate infection control measures in use at the practice and that medicines were adequately managed. We also found that people were protected from the risk of abuse because procedures were in place at the practice for safeguarding children and vulnerable adults, and staff demonstrated that they were aware of these procedures.