Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Dr Timothy Evans on 03 December 2014. Overall the practice is rated as Good.
Specifically, we found the practice was good for providing a safe, effective, caring and responsive service. Some improvement was needed however for providing a well led service.
Our key findings across all the areas we inspected were as follows:
- Staff demonstrated a clear understanding of the issues relating to safeguarding vulnerable adults and children.
- The practice was clean and there were suitable infection control arrangements to reduce
the risk of cross infection.
- The GP worked with other healthcare specialists to share good practice and meet patient’s needs using an holistic approach to health and wellbeing.
- Patients felt access to the practice was good, with urgent appointments available the same day.
- The practice had numerous ways of identifying patients who needed additional support, and were proactive in offering this.
- The GP showed a sensitive and caring approach towards supporting patients, their family and carers with bereavement.
The areas where the provider should make improvements are:
- Further develop its vision and strategy.
- Further embed the practice policies and procedures to govern activity.
- Encourage patients to use the intranet to give feedback and suggestions to the practice.
- Ensure the practice nurse receives a regular clinical appraisal.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice