Background to this inspection
Updated
2 January 2020
Dr Indervir Dhandee, also known as the Grove Village Medical Centre, provides primary medical services in the London Borough of Hounslow to approximately 6,022 patients. The practice operates under a Primary Medical Services (PMS) contract and provides a number of local and national enhanced services (enhanced services require an increased level of service provision above that which is normally required under the core GP contract).
The practice operates from one location. The surgery is a purpose-built property over two floors. There is stepped and ramp access to the ground floor waiting area and reception desk. The practice has four consulting rooms, all on the ground floor. The second floor comprises practice management facilities including a staff room, meeting room and offices. Patients with mobility issues are offered appointments on the ground floor.
The practice clinical team is made up of a GP partner (male), two salaried GP’s, one male and one female. There is also a nurse practitioner, practice nurse, healthcare assistant (HCA) and phlebotomist. The practice has an administrator in post and a reception and management team. The practice offers 22 GP sessions per week.
The practice opens between 8am and 6.30pm Monday to Friday. The practice additionally operates on a Saturday between 8.00am to 12.00pm. Appointments are available throughout the opening hours.
The practice offers services to one residential home, one independent living care facility and two nursing homes through an enhanced service.
When the practice is closed patients are requested to call NHS 111 in an emergency or a local out of hours service.
The practice is registered with the Care Quality Commission to provide the regulated activities of; maternity and midwifery service, treatment of disease, disorder or injury and diagnostic and screening procedures.
Updated
2 January 2020
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Dr Indervir Dhandee, also known as the Grove Village Medical Centre on 15 November 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
- There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
- Risks to patients were assessed and well managed, except that the practice did not undertake risk assessments for Legionella at regular intervals.
- Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
- Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
- Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
- Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
- The practice had good facilities and was well equipped to treat patients and meet their needs.
- There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
- The provider was aware of and complied with the requirements of the duty of candour.
The areas where the provider should make improvement are:
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Review arrangements in place to ensure that patients with caring responsibilities are identified, so their needs are identified and can be met.
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Ensure that appropriate risk assessments are undertaken at regular intervals for Legionella.
Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice
People experiencing poor mental health (including people with dementia)
Updated
2 January 2020