The Care Quality Commission
  • Doctor
  • GP practice

Archived: Dr Chanh Tran Also known as Hornchurch Healthcare

Overall: Good read more about inspection ratings

Hornchurch Healthcare, The medical centre, 58b Billet Lane, Hornchurch, Essex, RM11 1XA (01708) 440187

Provided and run by:
Dr Chanh Tran

Important: The provider of this service changed. See new profile

All Inspections

22 May 2019

During an annual regulatory review

We reviewed the information available to us about Dr Chanh Tran on 22 May 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

13 September 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr Chanh Tran on 13 September 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • The practice carried out a large number of clinical audits and could demonstrate quality improvement.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • The practice worked with local charities to provide in-house support to older patients, carers and patients with dementia or a memory impairment.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.
  • There was a continuous focus on learning and improvement in the practice,

We saw an area of outstanding practice:

  • The practice carried out a rolling cancer audit since 2009 looking at the patient journey when referred under the two week wait, as a result of the last audit the practice identified a cancer diagnosis that was missed by secondary care.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice